Refund policy

We offer a 30-day return period, meaning you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return:

  • Items must be unused, in the same condition you received them

  • In original packaging

  • With proof of purchase (receipt or order confirmation)

To start a return, please contact us through the website contact form. Do not send items back without approval, as unapproved returns may not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is:

  • Damaged in transit

  • Faulty

  • Incorrect

Contact us as soon as possible with photos so we can assess the issue and arrange a replacement, repair, or refund where appropriate.

Non-Returnable Items

Due to the nature of aquarium products, some items cannot be returned:

  • Fish food, frozen food, gel food or other perishable goods

  • Live plants or live products (if applicable)

  • Opened or used consumables

  • Custom or special-order items

  • Gift cards

Sale items may not be eligible for return unless faulty.

Change of Mind

We do not offer refunds for change-of-mind purchases on opened consumable items. For other products, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

If you would like a different item, the quickest option is to return the original product (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, refunds are issued to your original payment method. Processing times may vary depending on your bank or card provider.

Important Notes

  • Products damaged due to incorrect use, storage, or water exposure are not considered faulty

  • Ensure aquarium equipment is suitable for your setup before use